Welcome to GUYISA. We value your satisfaction and are committed to providing quality products and services through guyisa.ng. Please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns and Refunds

Customers may request a return or refund within 14 days from the date of purchase.

To qualify for a refund, the following conditions must be met:

• The product must be returned in its original packaging.
• The product must not be used, worn, altered, or damaged.
• The customer must provide the original receipt or valid proof of purchase.

GUYISA reserves the right to refuse a return or refund request if any of the above conditions are not met.

2. Non-Refundable Items

The following items may not be eligible for return or refund:

• Products damaged due to misuse or negligence.
• Products returned without original packaging.
• Products returned after the 14-day return period.
• Items marked as final sale or non-returnable at the time of purchase.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be processed using the original payment method.
• Processing times may vary depending on your payment provider or bank.

4. Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

We recommend using a trackable shipping method to ensure the returned product reaches us safely.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately at with your order details and photos of the product where applicable.

6. Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us:

GUYISA
Maryland, Lagos, Nigeria
Email:
Website: guyisa.ng

7. Policy Updates

GUYISA reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes become effective immediately upon posting on the website.